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Frustrated by overcrowded trains? Calgary Transit wants to hear from you

CTrain service delays are causing confusion among commuters trying to get home. Source: Tim Parent/660 NEWS

CALGARY (660 NEWS) — Are you finding buses and trains getting busier in Calgary? After some reports from passengers complaining about overcrowded trains, Calgary Transit says it’s nothing to be concerned about as they see an increase at this time every year.

“With back to school, a lot of people coming back from vacations, and going back to work, ridership consistently increases in September,” Nikhil Lobo with Calgary Transit pointed out.

This infographic shows the growth of Calgary transit ridership using data provided by the City of Calgary. (PHOTO: Megan McPhaden/660 NEWS)

Overall there has been a ridership increase of about two per cent, year over year, with over 100 million trips last year alone. The city has already responded to some increases.

“We did implement some new service in June to some of the actively developing communities,” said Lobo.

Usually, there is an increase in September, he added. This year budget cuts slashed service hours for off-peak hours like evenings and weekends.

They also look at areas for improvement including assessing the routes a few times a year.

“Then we make adjustments on a monthly to a six-week basis as we get more data from ridership as well as from customer feedback and then feedback from our operators and staff,” he said.

If you are frustrated about overcrowded trains or a lack of bus service, Calgary Transit wants you to contact them and relay the information.