Calgary police staff survey finds employees feel overworked, understaffed

Calgary Police Chief Roger Chaffin faced tough questions at the Calgary Police Commission meeting Tuesday after releasing the results of a new employee survey.

It had been a difficult day for Chaffin, already dealing with the city’s 10th police-involved shooting and 5th fatality of the year.

According to a news release from the Calgary Police Commission, employees feel that the service delivery to citizens is declining, however 95 per cent felt that Calgary was still a safe place to live.

Survey-takers also found some employees felt over-worked and that CPS is understaffed, something that has contributed in making response times slower.

The Commission heard workplace satisfaction has declined in the past year among 47 per cent of employees.

The report says this is due to concerns about poor communication about executive decisions, the vision for CPS, and the organizational changes underway.
Employee engagement among civilian staff is at its highest level while engagement among sworn members is now at its lowest.

Ratings of supervisors remained stable over 2016, many agree it’s a diverse workplace although fewer agree that it’s inclusive given concerns of favouritism.

Illumina Research Partners has been conducting the annual employee survey for the force since 2008.

The full report has been made available on the Calgary Police Commission website.

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